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Right of withdrawal

  1. In compliance with the art. 52 of the Consumer Code, the Customer has right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 (fourteen) days effective:
    1. for the Products (goods) purchased on the Site, from the day of receipt by the Customer;
    2. for services (for example: Discount Coupon Codes), from the day from the conclusion of the contract, i.e. from the sending of the order Customer to the Seller's systems and subsequent digital delivery of the service.

    2. The right of withdrawal is correctly exercised within the period of withdrawal referred to in Article 52, paragraph 2, and Article 53 of the Code of Consumption if the communication relating to the exercise of the right of withdrawal is sent by Customer before the withdrawal period expires.

  2. Pursuant to art. 54 of the Consumer Code, the Customer can withdraw from the contract concluded with the Seller using, at its own discretion choice, one of the following methods:
    1. follow the instructions illustrated on the page How to request a return , in which a distinction is made between order carried out as a registered User (with an account) e order made as a guest user (without an account);
    2. send to the Seller, by post or e-mail, to the addresses of which above, an explicit declaration of exercise of the right Of withdrawal from the contract, possibly adopting the standard form referred to in Annex 1, letter. B del Code of Consumption.

    3. Upon receipt of the withdrawal declaration, the Seller communicates without delay to the Customer, via e-mail, a confirmation of receipt of the withdrawal exercised, which will be followed, following the investigations, a further email of acceptance or refusal of the withdrawal, depending on whether or not missed compliance with the methods and terms of exercising this right under indicated.

  3. Pursuant to art. 57 of the Consumer Code, once exercised the withdrawal from the contract, the Customer is required to return the Products, by sending them to the Seller (to {{customVar code=ragione_sociale}} , {{customVar code=indirizzo}} ) or by delivering them to a strictly indicated physical store from the Seller, without undue delay and in any case within 2pm (fourteen) days from the date on which he communicated his to the Seller decision of withdraw from the contract. The deadline is respected if the Customer sends back the Products before the expiry of the 14 (fourteen) period days. The costs of returning the Products to the Seller are totally a at the Customer's expense, just as the latter is responsible for the liability in the event of loss or damage to Products during transport, which is due to a negligent choice of the courier in charge of shipping and/or shipping methods shipping. It is therefore advisable to appoint special couriers reliable and use shipping methods with tracking.
  4. In addition to the terms and methods described in the previous points 10.1, 10.2 and 10.3, the right of withdrawal is understood correctly exercised if the following are also fully respected conditions:
    1. the Products must not have been used, worn, wash;
    2. the Products are delivered to the Customer with a tag identifiable and disposable: it must still be present, well preserved and, in the case of disposable seals, attached to the position original;
    3. the Products must be returned in their packaging original, if it is disposable it must not have been opened and must to be still well sealed;
    4. the Products must still have all labels, packages and original accessories (dust bags, hangers, clothes covers, etc.) received together with the order;
    5. swimsuits and underwear (bikinis, briefs, boxers etc.) can be tried on by the Customer on their own linen personal, but they cannot show signs of use, nor can they be removed relative transparent hygienic protection label;
    6. the Products must not be damaged;
    7. the Products must be delivered to the designated courier from the shipping, or delivered directly to a store physicist indicated by the Seller, within 14 (fourteen) days effective from the communication to the Seller of withdrawal from the contract;
    8. in the case of Products shipped from a foreign country of the Union European Union, import duties and taxes in Italy they should be incurred in advance by the Customer.
  5. Pursuant to art. 59 of the Consumer Code, the right to withdrawal is also excluded in the event that the Customer has purchased Products tailor-made or personalized, or Products sealed that they are not suitable for return for hygienic or safety reasons protection of health and which were opened after delivery.
  6. If, upon adequate verification by the Seller, the right to withdrawal is been exercised following the methods and terms above indicated, the Seller will send to the Customer, via e-mail, the acceptance of withdrawal and the Products thus returned and, subsequently, a reimburse any price already paid, with the exclusion of possible import taxes, customs duties and any other amounts included in the selling price, in the shortest possible time and, in any case, I go in 14 (fourteen) days from the date on which the Seller came to knowledge of exercising the right of withdrawal, unless the Seller has not yet received the Products from the Customer or until the latter has demonstrated that he has sent the Products back, whichever occurs first.
  7. It is specified that, in case of return of the Product via delivery at a physical store indicated by the Seller, the reception of the Product by the staff does not constitute acceptance of the withdrawal exercised, nor, therefore, any refund will be made in this location and occasion. The verification of the correctness of the exercise of such right is carried out subsequently, and by different personnel specialized, with respect to the possible receipt of the Product at physical store.
  8. In case of refund, the Customer can choose between two different ones mode, to be communicated to the Seller in response to his email acceptance of the withdrawal exercised:
    1. Voucher: a discount code will be sent to the Customer corresponding to price of the returned Products, net of any taxes Of import, customs duties and any other amount not included In the selling price. This Voucher can be used within 90 (ninety) days from the time of issue in a single solution for an order that has a value equal to or greater than reimbursement;
    2. payment refund: for orders paid with PayPal, Amazon Pay, Apple Pay, Klarna or Credit Card, the refund, net of any taxes Of import, customs duties and any other amount not included In the sales price, takes place on the account/credit card from which has the payment originated, according to the times on which the Salesperson does not possess any power of control, as it concerns procedures exclusive jurisdiction of PayPal, Amazon Pay, Apple Pay, Klarna or the institution banking issuer of the credit card. In the case of payment with wire transfer banking, SOFORT Banking or iDEAL, the amount will be returned to your current account original, times may vary depending to the institute bank and it may take up to 5-6 days working from the moment the refund is paid so that the amount is credited to the Customer's current account. In case of payment by cash on delivery, the refund will be made at half bank transfer: for this purpose, the Customer must provide a valid IBAN corresponding to a valid separate bank account registered, in addition to the indication of the order number. In in any case, the amount corresponding to the refund will be deducted from the refund bank fees incurred by the Seller for the carrying out of wire transfer.
  9. If the Customer does not comply with the methods and terms for the exercise of the right of withdrawal referred to in points 10.2, 10.3 and 10.4, not will have right to reimbursement of sums already paid to the Seller, the Which will communicate the non-acceptance of the return via e-mail; in such case, within 14 (fourteen) days of receiving the email from Salesperson, the Customer can request to receive it again, on their own expenses, i Products in the condition in which they were returned to the Seller. In case of refusal by the Customer, the Seller may retain the Products, beyond at the price already paid for their purchase.
  10. In any case, the Seller cannot be held responsible For:
    1. any delays in reimbursement attributable to the Customer (where not had communicated preferences for reimbursement and/or had communicated incorrect coordinates), banking institutions, payment circuits and/or third parties;
    2. Products returned by mistake, or damaged or not returned for responsibility of the shipper or attributable to third parties.
  11. By exercising the right of withdrawal, the Customer does not have right to any changes (size, color, item, etc.) of Products.